The only way to get the icon to turn green was to click on it and open the program. In checking Task Manager (Services tab), it showed "PSI Update Agent" was stopped, and the system would not let me start the process - an access denied message (despite the fact I'm logged-in under my Administrator account). The problem seemed to resolve for about a day, but returned again this morning when I turned the computer on. Here's the latest update on where things stand. We are aware of it and are working on fixing it. As you noticed, the forum interface isn’t quite working as intended at the moment.Go to this location and delete the files.Īfter a rescan the PSI should detect the right versions of the program. In the PSI, right-click the program à click “Show Details” à This should show you a path to the files. My guess is that there are some traces left from the older versions of the program, that you need to remove manually.Also, shown below is the response I just received back from Secunia Support: I did not check for reviews, Maurice Joyce's advice deemed good enough for me and by the way, somewhere in that thread, I'm sure Maurice does mention Filehippo.Īnother way I found the version was by going to: C:\ Program Files(x86)\ Secunia\ PSI.then hover your mouse over the psi.exe file. In reply to your enquiry see: Īs the link states all of your programs are not covered by Heimdal but the most vulnerable such as Adobe and Java are concertrated upon. Hi Eagleeye, Glad to know that you're 'back to green'. : Modified post to acknowledge Aura's first reply. Do you happen to know where there is a safe link to download v2? Are you currently using PSI v3.4 or did you roll back to version 2? If so, which specific version of 2 did you install?Ģ. I'm using Win 7 Home Premium (as shown in my signature line). : I just saw your reply above after I posted this. (I can't recall if FileHippo was as comprehensive as PSI or not). At one time I used Filehippo, until I began seeing reports in some forums that they are now including adware/bloatware to their downloads. I've also been unable to find any user reviews of the product since Heimdal first came on the scene in 2011. (Perhaps you could post back and let me know in what way(s) is the program not as comprehensive as PSI). I'm hesitant to go switching to the Heimdal program you mentioned, in part because you indicated it is not as comprehensive as the PSI program. I did check something else on the computer (don't recall where) to confirm the two aforementioned programs/processes were scheduled/set as " automatic".which they already were. I don't know if this is of significance or not. Task Manager shows Secunia PSI Agent is running, but the Secunia Update Agent is not running. But, on subsequent restarts (or cold boots), the problem returned. There was one time since I first posted here when, after a restart, the icon actually turned its usual green color. I'm not seeing anyone else posting in the PSI Forum about this issue, so it would appear I'm the sole person experiencing this problem. I don't recall having made any changes to anything or added any programs which might be causing this problem either. I looked at the posts by Maurice via the link you included, and made sure Active Scripting was enabled in the Internet Options, as well as, including the in the Trusted Sites list. Frankly, I am beginning to seriously question if the PSI program is actually even checking at all - to see if all 67 programs in its list are up to date. The issue with the Secunia icon being gray-colored, and having to manually open the Secunia PSI program before the icon will even turn green is continuing, despite all the things I tried (as shown in my OP). I couldn't agree more about Secunia's lack of support! My question: Is there some way to resolve this issue? (I'm guessing they only reply to paying customers). All I got back was some email advertisement for their CSI program. In addition, I sent an inquiry to Secunia Support. I also do not see any place on the screen to select a forum. But, when I click on the button, it displays a dialog box telling me to select a forum to post in, despite the fact I was already in the PSI Forum when I clicked on the " Create a new thread" button. I have no trouble logging-in to my account and creating the post. I've also attempted to post in the PSI Forum several times, but there is apparently some problem there. All programs on this computer are up-to-date, including all Windows updates. I've restarted the computer 4 times and still the icon will not return to the green color. The Secunia PSI program that's been on my computer for a few years now has been displaying a gray icon in the Taskbar Notification area for 3 days now.
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